Customer support & assistants
Customer support run by AI: on your website and in your inbox.
One assistant answers visitors 24/7 on your website. A second drafts the replies in the support inbox — your agents review and send.
Support inbox · drafts ready
“Is this model compatible with 2019?”
DraftReply drafted from the datasheet, source cited. Waiting for you to send.
“What's the lead time to Namur?”
DraftStandard lead time given. One click to correct, one to send.
“I'm disputing my invoice.”
Handed overOut of scope: no draft, passed to the right team.
18 drafts · 0 sent without you
- 24/7
- The chat answers at night, at weekends and during peaks.
- 90%
- Of your customers' questions covered by the two channels.
- Zero hallucination
- No answer? It says so and hands over to the right person.
Two ways to automate your customer support.
The chat answers the visitor, right away.
- 24/7, evenings and weekends included
- Answers from your own product data, documents and procedures
- Can read an external source: stock, catalogue, order tracking
- Hands over to a human as soon as it leaves its scope
The draft waits for you to send.
“Hello, yes this model is compatible with adapter B, which is included. Ships within 48 h, delivery…”
Datasheet · p. 4- A reply drafted for every incoming email
- The same knowledge base as the chat
- Never sent on its own: your agents review and correct
- Nothing drafted on a sensitive case: it goes to a human
Recreated interface excerpt, sample data.
Why your support answers too late.
Nobody waits an hour for an answer any more. A question left hanging means an unhappy customer or a prospect buying elsewhere. And in the evening or at the weekend, there's nobody to answer.
A reply that takes two hours: the customer has already moved on.
A simple answer going out two days after the request.
Nothing in the evening or at the weekend, while traffic carries on.
The information exists, but between a PDF, the website and a colleague's head.
Scripted chatbot, or AI assistant?
| Comparison | A scripted chatbot | An assistant connected to your data |
|---|---|---|
| Understanding the question | Keywords spotted in a sentence. Rephrase it and it loses the thread. | The real meaning of the request: what the customer is after, their context, what they didn't spell out. |
| What it knows | The answers written in advance. | Everything your documents contain. |
| An unexpected question | “I didn't understand.” Then the menu, again. | A constructed answer, or an honest hand-over. |
| Updates | Rewriting the scripts on every change. | You edit the document, it follows. |
| Trust | No way to tell where the answer came from. | Every answer cites its source. |
What changes for your customers and your teams.
Up to 90%
Of your customers' questions absorbed by the two channels: your agents only handle what needs judgement.
Zero hallucination
Without the information, the assistant doesn't answer: it hands over to the right person.
Everything logged
Questions, answers, hand-overs: you see what's missing and the base improves continuously.
Victor, the Mouvement Réformateur's assistant.
It's the technology behind Victor: an assistant connected to the party's official positions, answering on more than 200 topics while citing its sources, and handing over when it doesn't know.
It plugs into the tools you already use.
Outlook
Gmail
SharePoint
Notion
HubSpot
ZohoHosting in Europe
Your data is hosted and stored in the European Union, on Microsoft Azure, in an environment dedicated to your company.
Never used for training
Your data is never used to train an AI model, neither by us nor by our model providers.
Human approval
Nothing binding goes out without approval from someone at your company: emails, quotes, follow-ups.
The price is announced upfront and doesn't move: no bad surprises later.
A 30-minute conversation, then a costed quote within 24 hours. Go-live takes one week to one month depending on complexity.
We monitor the system continuously and improve it based on your feedback.
Which industries it fits.
Shall we look at your case?
30 minutes to identify what AI can take over in your business, and a fixed-price quote within 24 hours. Free, no commitment.
Pick a time slotOr call +32 472 07 81 37What we're asked most often.
Can the assistant make up answers?
No. It answers only from the sources you approve, and hands over to a human when the answer isn't there. An honest hand-over beats a wrong answer.
Are emails sent automatically?
No: the assistant prepares a draft, your agents review and send. That's what makes the email channel comfortable: you keep control of what goes out in the company's name.
Can it check our stock or orders?
Yes, when the source exists: catalogue, stock, order tracking. It reads the data at answer time, it doesn't guess it.
How does it learn our procedures?
We connect your existing sources: SharePoint, Notion, a folder of PDFs, your website. You update a document, the assistant follows.
How long does setup take?
One to three weeks. We start with the channel that hurts most, the other follows.
How much does a support assistant cost?
Fixed price, announced after a 30-minute conversation: it depends on the number of sources, channels and languages. No per-question or per-ticket billing.