Inbox Management
Your inbox runs itself.
Whatever the mailbox, agents read every email, classify it under your rules, draft the reply and push the useful data into your tools. You review, you send.
Your inbox · last hour
Quote request — 12 pallets
RoutedLarge volume: routed to the market's account manager, not the orders team. Data already extracted.
Delivery question
DraftReply drafted from the delivery note. Waiting for you to send.
Quality complaint
Handed overSensitive case: passed to the manager with the customer's history.
24 emails · 21 handled alone
- ≈ 10 h a week
- The time triage and drafted replies give back to the team (measured at Gaasch Packaging).
- Same-day replies
- Requests no longer sit for two days for lack of reaching the right person.
- No tool change
- Everything happens inside your Outlook or Gmail. Nothing new for the team to learn.
How can AI help you run your inbox?
Agents read every incoming email and decide what to do with it under your rules: file it, pass it on, draft the reply, extract the data into your tools. Anything needing no action is set aside; anything ambiguous goes to a human.
What an unmanaged inbox costs
Reading, sorting, forwarding: a mailbox receiving customer flow keeps someone busy for a good part of the day. Meanwhile requests wait, and some get lost.
Most of the volume doesn't deserve reading, but you must open it to find out.
A request gets lost between two forwards and resurfaces three days later.
Sorting what's urgent is done by hand, email by email.
The same data is retyped from the email into the ERP, every day.
What happens between arrival and reply
- 0 s
The email arrives
In the mailbox, as usual. Nobody has to open anything to know what it is.
- 3 s
Read and classified
Type of request, customer involved, urgency. Advertising is set aside without occupying anyone.
- 10 s
Data extracted
References, quantities, order number: pushed into the ERP, nothing left to retype.
- 30 s
Reply drafted
Written with the information from your systems, in your tone, ready to go.
- 1 clic
Your reviewyou
You correct if needed and send. Anything ambiguous gets no draft: it goes to a human.
Outlook rules, or AI agents?
Triage
Outlook rulesOn keywords and sender.
Meridiem agentsOn what the email says and asks for.
Judgement calls
Outlook rulesImpossible: a rule doesn't know what a large account is.
Meridiem agentsApplied on every email, on your criteria.
Replies
Outlook rulesAn out-of-office, or nothing.
Meridiem agentsA reply drafted with your data.
Data
Outlook rulesRetyped by hand into the ERP.
Meridiem agentsExtracted and pushed automatically.
What changes in how your email gets handled
- ≈ 10 h
- Recovered every week at Gaasch Packaging, where triage and drafted replies run continuously.
- 100%
- Of incoming email read and classified — including nights, weekends and holidays.
- No more retyping
- Useful data goes straight into the ERP or CRM, without passing through a keyboard.
It plugs into the tools you already use.
Our agents work inside your software, not next to it: email, CRM, ERP, documents, calendar. When a business tool has no connector, we plug into its API.
Outlook
Gmail
Odoo
HubSpot
SharePoint
Microsoft TeamsYour data stays in Europe, and it stays yours.
All our guaranteesHow we work
- Fixed price, not time and materials
- The price is set upfront and doesn't move. We iterate until it runs, at no extra cost — scope drift is our problem, not yours.
- Quote within 24 hours
- A 30-minute conversation, then a costed quote within 24 hours. Go-live takes one week to one month depending on complexity.
- You can own it
- On request, the solution is deployed on your environment and the code is yours. Otherwise we host and maintain it — it's an option, not a requirement.
