Inbox Management
Your inbox runs itself.
Whatever the mailbox, agents read every email, classify it under your rules, draft the reply and push the useful data into your tools. You review, you send.
Your inbox · last hour
Quote request — 12 pallets
RoutedLarge volume: routed to the market's account manager, not the orders team. Data already extracted.
Delivery question
DraftReply drafted from the delivery note. Waiting for you to send.
Quality complaint
Handed overSensitive case: passed to the manager with the customer's history.
24 emails · 21 handled alone
- ≈ 10 h a week
- The time triage and drafted replies give back to the team (measured at Gaasch Packaging).
- Same-day replies
- Requests no longer sit for two days for lack of reaching the right person.
- No tool change
- Everything happens inside your Outlook or Gmail. Nothing new for the team to learn.
How can AI help you run your inbox?
Agents read every incoming email and decide what to do with it under your rules: file it, pass it on, draft the reply, extract the data into your tools. Anything needing no action is set aside; anything ambiguous goes to a human.
What an unmanaged inbox costs.
Reading, sorting, forwarding: a mailbox receiving customer flow keeps someone busy for a good part of the day. Meanwhile requests wait, and some get lost.
Most of the volume doesn't deserve reading, but you must open it to find out.
A request gets lost between two forwards and resurfaces three days later.
Sorting what's urgent is done by hand, email by email.
The same data is retyped from the email into the ERP, every day.
What happens with every email that arrives.
The system starts as soon as a message arrives: the email is pre-processed in under five minutes, a little longer when several pieces of information have to be looked up.
In the mailbox, as usual. Nobody has to open anything to know what it is.
Type of request, customer involved, urgency. Advertising is set aside without occupying anyone.
If a piece of data is missing, it goes and gets it: in your software, in previous exchanges, in documents. That's what sets it apart from an auto-responder.
Written with your data, in the style of the person who will send it. Forwards to the right people are ready too.
You approve, correct or reject. Anything ambiguous gets no draft: it goes to a human.
Dear Ms Gérard,
Your order 4471 ships on Thursday with the morning round: delivery between 8 am and 12 pm at the Erpent site.
Kind regards,
The sales team
Recreated interface excerpt, sample data.
On every mailbox, four things.
This system doesn't just sort mail. It gives every mailbox an agent that knows the company, drafts the reply and goes looking for whatever it's missing.
Built from the mailbox's last 200 emails: your customers, your products, your usual replies. It then grows every day.
Proposed by an agent after reading the history, then corrected with the people concerned. They evolve with use.
Each user's style and preferences, so drafted replies don't read like a machine.
So the agent checks the real data: stock, orders, files. Your mailboxes stay with Microsoft or Google.
Outlook rules, or an agent?
| Comparison | Outlook rules | A Meridiem agent |
|---|---|---|
| Triage | On keywords and sender. | On what the email says and asks for. |
| Judgement calls | Impossible: a rule doesn't know what a large account is. | Applied on every email, on your criteria. |
| Missing information | Nothing: someone has to go and find it. | Looked up in your software and your exchanges. |
| Replies | An out-of-office, or nothing. | A reply drafted with your data. |
| Data | Retyped by hand into the ERP. | Extracted and ready to reuse. |
Gaasch Packaging, the info@ inbox run by agents.
Every incoming email is read, classified and passed to the right person, with the reply drafted, including the call between a small order and a large volume, which used to be made by hand. In production since early 2026 without interruption, and the same product has since been taken up by two other companies of the group, in the UK and Germany.
It plugs into the tools you already use.
Outlook
Gmail
Odoo
HubSpot
SharePoint
Microsoft TeamsHosted in Europe
The system that processes your mailboxes is hosted in the European Union, on Microsoft Azure, in a dedicated environment.
Never used for training
Your email is never used to train a model, neither by us nor by our providers.
Everything is logged
A log details every action. Everything is approved from Speyy, on a computer or on a phone.
A setup fee and a monthly fee per mailbox, announced upfront. They don't change afterwards.
For the first mailbox, from the moment we have your inputs, then one week per additional mailbox.
The monthly fee isn't an access subscription: it's the ongoing work on your system, corrections and changes included.
Shall we look at your inbox together?
30 minutes to see what an agent can take over in your email, then a fixed-price quote within 24 hours. Free, no commitment.
Pick a time slotOr call +32 472 07 81 37What we're asked most often.
Which mailboxes does it work on?
Outlook (Microsoft 365) or Gmail, a named mailbox as much as a general address. A shared mailbox without an owner, such as info@, is handled case by case.
Where does our email go?
Your mailboxes stay with Microsoft or Google: nothing is moved. The system that processes them is hosted in the European Union, on Microsoft Azure, and your email is never used to train a model.
What if the agent gets it wrong?
It starts in observation mode: it shows its decisions without preparing anything to send. We correct the rules with you, then it drafts the replies. A badly handled case is fixed right away, at no cost.
Does it reply on our behalf?
No. It drafts, you approve in one click, from Speyy. Nothing goes out without your approval.
How long does setup take?
Two weeks for the first mailbox, from the moment we have your inputs, then one week per additional mailbox.
How much does inbox automation cost?
A fixed setup fee and a monthly fee per mailbox, announced after the 30-minute conversation. The monthly fee covers follow-up and changes to the system.