Packaging & B2B distribution
One inbox dispatcher, three countries.
The same product triages and routes the mailboxes of three companies in one group, in Belgium, the UK and Germany.
- 3
- countries (BE, UK, DE)
- 4
- mailboxes handled
The context.
A Belgian packaging distributor entrusted us with its info@ inbox: dozens of emails a day, all types mixed, that one person had to read and forward. The deployment held, ran, and the managing director spontaneously introduced us to two sister companies in the group, in the UK and Germany.
The problem.
In B2B distribution, the inbox is the real switchboard: quote requests, orders, technical questions, complaints. Everything arrives mixed, and manual triage costs hours a day, with the risk of a request getting lost.
What we built.
An agent that reads every email, classifies it and routes it per each company's own rules
A systematic preview phase: the agent shows its decisions without touching anything, the client validates
A multi-tenant platform: each company gets an isolated space and its own dashboard
Per-company deployment in a few weeks, on their own Microsoft 365 environment
Three companies of the same group, in three countries, run the same product on their info@ and sales@ inboxes. The first has been in production for months. The third's sales cycle took a few weeks, because the previous one recommended us.
Since we put Meridiem's automated email dispatch solution in place at Gaasch Packaging, the results have been concrete: over 2,200 emails received on our info@ address handled automatically, and around one hour of manual work saved every day for our team.
Fewer sorting errors, a team that breathes again, and an operational calm we didn't have before.
Every important email is forwarded to the most relevant person or department, and all the useless ones — over 95% — are deleted.
What convinced us was how simple the implementation was, and how responsive the Meridiem team stayed throughout the collaboration.
I would not hesitate to recommend this solution to any company that wants to take back control of an inbox without pouring all its human energy into it.
TREFFPACK are really pleased with the system. It does exactly what it's supposed to do. After defining (and deciding) the desired processes, internally, it was then very easy to set up and fine-tune with Maxime during the trial phase. All in all, a very positive experience.
Other case studies.
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